Frequently asked questions.

Orders are usually delivered within 4–10 business days across India, depending on your location and the product.

Yes. We ship to all serviceable pin codes across India. You'll see availability for your area at checkout.

Once your order ships, you'll receive a tracking link by email and SMS to follow it in real time.

Delivery charges, if any, are shown transparently at checkout before you pay. Many products ship free.

If your order hasn't shipped yet, contact us with your order ID and we'll update the address where possible.

Our courier partner will attempt redelivery and contact you. You can also reschedule via the tracking link.

For products that need installation (like ACs, solar, and inverters), installation is scheduled separately after delivery.

We accept Visa, Mastercard, RuPay, UPI, Net Banking, and EMI on eligible orders.

Yes, EMI is available on select products and cards. Eligible options appear at checkout.

All payments are processed through encrypted, PCI-compliant gateways. We never store your card details.

COD availability depends on the product and your location, and is shown at checkout where offered.

Yes. A GST-compliant tax invoice is generated for every order and sent to your registered email.

Listed prices include applicable taxes unless stated otherwise. The final breakdown is shown at checkout.

Yes, we run seasonal offers and product promotions. Sign up to stay informed about the latest deals.

Yes, within the eligible return window. Please see our Returns Policy for product-specific details and conditions.

You can cancel before the order ships from your account, or by contacting us with your order ID.

Once a return is approved and received, refunds are typically processed to the original payment method within 5–7 business days.

Contact us within the timeframe in our policy with photos and your order ID, and we'll arrange a replacement or refund.

Some installed, customised, or consumable items may not be eligible for return. Eligibility is noted on the product page.

Yes. Warranty terms vary by product and are listed on each product page and in the box documentation.

Reach out via our Contact page or helpline with your order ID, and our support team will assist you.

Manufacturer warranty covers the product. Installation and labour terms are specified for each applicable product.

Physical damage, unauthorised repairs, and misuse are generally not covered. Full terms are in your warranty card.

Extended warranty may be available on select products. Check the product page or ask our team for options.

Yes — our products are ARAI Certified, BIS Approved, and ISO 9001:2015 compliant, and proudly Made in India.

Genuine spare parts and accessories are available for most products through our support team.

Every product we sell is 100% genuine, brand-new, and sourced through authorised channels.

Our products are proudly Made in India, and we're MSME and Startup India registered.

Requirements depend on the vehicle's speed and specifications and local regulations. Check the product page for details specific to each model.

Range varies by model, load, and riding conditions. The estimated range is listed on each product page.

Charging time depends on the battery and charger. Typical full-charge times are noted in the product specifications.

Battery lifespan depends on usage and charging habits. Each battery carries its own warranty as stated on the product page.

Yes, professional installation can be arranged for solar systems. Our team will guide you through site assessment and setup.

It depends on the appliances you want to run. Share your requirements with our team and we'll recommend the right capacity.

Yes — a correctly sized rooftop solar system can significantly reduce your monthly electricity costs over time.

Installation is arranged separately after delivery for products that require it, by trained technicians.

You can browse freely. An account helps you track orders, save addresses, and manage returns more easily.

Use the 'Forgot password' link on the sign-in page and follow the reset instructions sent to your email.

Reach us anytime via the Contact page, email, or our helpline during working hours — we're happy to help.

Use the 'Become a Vendor' option or our Contact page to start the partnership process with our team.